Andy and his crew always take fantastic care of my Volvo XC 90. Now, in these scary times [April 2020 pandemic] they went one step further by coming to my house to pick up, and then dropping my car off when the service was finished. They also thoroughly disinfected my car to help keep me and my family safe from the coronavirus. Wow.
Beware! They are more meticulous about your car than you! I originally brought my 2007 Volvo S60R, since they billed themselves as Volvo specialists, and was very satisfied with their work. Then I brought my 1990 Audi 90 to see if they could get the engine running smoothly. Now it runs like a charm, something no other shop or even the Audi dealer could do in more than 10 years. (One German specialist shop even declined the work because my car was “too old.”) It turns out the best mechanic for my Audi is my Volvo shop! Very good with communications to keep you updated, and very accommodating.
Great service from an exemplary small business.
Thank you to Andrew, Samson and the team for taking a look at my car quickly, providing text updates and getting the job done! Appreciate their communicating everything very clearly.
As usual a perfect result—solving impossible problems promptly and with incredible skill.
I’ve been going to Andy for years. He’s pragmatic and will never up-sell you on service you don’t need. He finds a way with every service to go above and beyond – washing the car, fixing something small without charging me. Also, his shop is one of the few that you could eat off the floors it’s always so clean. He works on other cars aside from Volvo and if I had one, I’d take it there too!
I had a great experience with Popular Mechanix. When I picked up my car, it was all fixed up and ready to roll (which was expected, and should be of any shop), however, the customer service was top notch. After I dropped off my Volvo, I received a text from Andrew within a day. Throughout the whole process, they were transparent about pricing & timing. Great service, would recommend!
Straightforward, truthful, thoughtful communication every single time. Top-notch work. Popular Mechanix should be the model for how business is done.